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1. Service scope
R&G Digital Solutions provides website design and build plus ongoing managed services (hosting, maintenance, support and limited content changes) as listed in your selected package, quotation and signed agreement. Anything not listed is outside the scope and may be quoted separately.
2. Setup fee and subscription
A once-off setup fee (currently proposed at R1,000) and a recurring monthly fee for your package apply, as confirmed in your quotation. Prices are in South African Rand.
3. Minimum subscription period
The proposed initial commitment is 3 months from launch, subject to your signed agreement and applicable law.
4. Billing, failed payments and outstanding amounts
Billing dates and payment methods are set out in your agreement. If a payment fails, we will notify you and give you a reasonable opportunity to pay. Services may be suspended after notice if amounts remain unpaid. Outstanding amounts remain payable.
5. Cancellation, notice and termination
After the minimum period you may cancel by giving the notice stated in your agreement. You are billed until the end of the notice period, after which hosting, maintenance and support end. Either party may terminate for material breach that is not remedied after written notice. Nothing in these terms limits rights you have under the Consumer Protection Act or other South African law.
6. Hosting and availability
We use reputable third-party hosting providers and take reasonable steps to keep your website online, but we cannot guarantee uninterrupted availability. Hosting is provided within fair-use limits suitable for a small business website.
7. Domain registration and transfer
We recommend that you register your domain in your own name. If we register it on your behalf, it is registered for your benefit and we will help transfer it to you on request, subject to settling registrar fees.
8. Content and intellectual property
You keep ownership of the content, logos, photos and materials you supply, and confirm you have the right to use them. During your subscription you may use the website we build for you. Our reusable templates, code, tools and know-how remain ours. Transfer of bespoke deliverables when you leave is set out in your agreement.
9. Third-party licences and integrations
Some features rely on third-party services (such as hosting, fonts, plugins, maps, WhatsApp or payment gateways) which are governed by their own terms and may carry separate fees that we will disclose before you commit.
10. Client responsibilities and approvals
You agree to supply accurate content, domain access where needed and timely feedback. Delays in content or approvals may delay launch.
11. Maintenance, support and update limits
Each package includes a monthly time allowance for content changes. Unused time does not roll over. Redesigns, new features and additional pages are quoted separately. Support is provided during business hours via the channels in your package; we do not offer instant or 24/7 support.
12. No guarantees of results
We do not guarantee search engine rankings, traffic, leads or revenue.
13. Liability
To the extent permitted by law, our liability for any claim is limited to the fees you paid in the three months before the claim, and we are not liable for indirect or consequential loss. This does not limit liability that cannot be excluded by law.
14. Complaints and contact
Send complaints or questions to rngdigisolutions@gmail.com. We will acknowledge and try to resolve them promptly.
15. Governing law
These terms are governed by the laws of the Republic of South Africa.